ALL SALES ARE FINAL
Once specimen collection has started or been completed, all sales are final. This also applies if DNA testing kits or supplies have already been shipped.

If a recollection is required, there is no additional charge — your appointment will be rescheduled at no cost to you.

No refunds will be issued if clients are uncooperative or otherwise unable to complete the collection process.

Cancellation Policy

• Cancellations made 24 hours or more in advance of the scheduled time will not incur a fee.
• Same-day cancellations are subject to a $45 cancellation fee.

If you have any questions or need assistance, please contact us at [email protected].